Customer Success Specialist

This role is about building strong client relationships and ensuring every project delivers strategic impact. You will lead onboarding with structured kickoff calls and milestone planning and manage episode timelines, guest coordination, and content delivery. You will use tools like Zapier or Make to automate workflows and provide regular updates to clients and align internal teams around timelines. Also, you will track performance metrics and turn insights into strategic recommendations. You will contribute to client retention and renewals by delivering an excellent experience, working at the crossroads of content creation, operations, and strategy, turning creative client ideas into scalable, repeatable systems.