Senior Director, Strategic Account Development - Government

As a Senior Director, Strategic Account Development - Government you’ll own a portfolio of strategic client accounts, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement, competitive rebids, and growth strategies while driving operational alignment. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments. You will serve as the primary point of contact for assigned clients, fostering strong, long-term relationships. You will lead retention efforts by identifying at-risk accounts and executing recovery plans. Partner cross-functionally to co-create solutions that improve service delivery and reduce costs. You will also conduct business reviews, monitor KPIs, and surface insights using CRM tools.