Account Services Coordinator

This is a remote position however, the Account Service Coordinator will be expected to travel to client sites in and around: Willowbrook, Orland Park, Evergreen Park, Mokena, Herscher, Hinsdale, Joliet, Kankakee, Olympia Fields, Oaklawn and Palos Heights. The Account Service Coordinator reflects the mission, vision, and values of NM. This position will serve as the Sales/Client support liaison both in-house and out in the field setting. In this role, the Account Services Coordinator will maintain relationship management responsibility while executing new project startups and assisting with the on-boarding process supporting both the Sales & Client piece. Identify, prioritize and oversee day-to-day service needs specific to a client office. The position will establish and maintain customer relationships with key operating and clinical leaders both in person and via telephone communication. The position is responsible for recognizing trends in clients’ offices and facilitating re-education alongside the sales/service and phlebotomy teams. Effective communication of all issues, including a required escalation of outstanding issues and status updates, are expected.