Trauma Specialty Care Navigator

This is a full time position that is fully remote. The shift for this position is Monday-Friday, 9-5pm EST. Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider. Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals. Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care. Utilize motivational interviewing to assist members in engaging in care. Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider. Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs. As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis. Utilize written communication skills to interact with members and providers through email. Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes. Identify and problem-solve issues that serve as a barrier or disruption to care. Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed. Running a weekly provider consultation group focused on utilizing trauma-focused EBTs as part of the trauma team. Participate in staff meetings, case consultations, and trainings. Assist with onboarding and mentoring new team members. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.