Customer Success Analyst

Key Responsibilities:

• Manage a portfolio of enterprise and mid-market accounts as a trusted advisor to drive retention and expansion.
• Guide clients through technical platform onboarding and integration into their existing HR tech stack.
• Anticipate client needs and address friction points proactively to enhance the user experience.

Qualifications:

• Minimum of 1 year of direct experience in Customer Success or Account Management, preferably in HR technology or staffing.
• Familiarity with Applicant Tracking Systems and modern hiring workflows, with exceptional English fluency for high-stakes communication.
• Tech-savvy troubleshooting skills and ability to explain technical concepts to non-technical users in a remote, fast-paced environment.

Work Environment:

• This is a remote role based in South America, supporting a global client base in a distributed, dynamic team setting.
• The position requires high organization, independence, and comfort with fast-paced, empathetic, and precise communication.