Job Description
We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, escalating issues to the relevant departments and following up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.
Responsibilities include addressing queries from panel members through email and other channels, troubleshooting technical issues, performing data checks, and supporting market research fieldwork. The ideal candidate will have strong communication skills in English and Chinese, experience in customer service or market research, and proficiency in Microsoft Office.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior.