Job Description
Samsara’s Customer Support Enablement team drives learning, enablement, and innovation strategies that elevate our global Support organization. We’re looking for a Program Manager, Technical Fluency & AI to lead initiatives that strengthen the technical acumen of our teams and accelerate adoption of AI-driven tools and workflows across Customer Support. This role will design, launch, and scale AI enablement programs that empower teams to work smarter, faster, and more effectively—bridging the gap between cutting-edge technology and day-to-day operations.
You’ll collaborate cross-functionally with Support, Product, Engineering, and Learning & Development to align on strategic priorities, define success metrics, and drive transformation through AI and technical upskilling initiatives. The ultimate goal: equip our global workforce to leverage AI as a multiplier of productivity, decision-making, and customer satisfaction. This role reports to the Director of Global Enablement & QA and will play a key role in shaping Samsara’s broader AI Enablement Strategy across the Customer Support organization.
About Samsara
Samsara is helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.