Revenue Success & Onboarding Lead

Onboarding and Support:

• Facilitate onboarding of new hotels with chosen solutions.
• Assist hotels with distribution and RMS setup for successful go-live.
• Maintain high hotel satisfaction through effective user engagement.

Technical Expertise:

• Manage the customer service queue, providing guidance to RMS users.
• Escalate tickets requiring immediate attention and ensure timely resolution.
• Serve as second-level support for Revenue Management Systems and related processes.

Project Management and Communication:

• Detail initial project plans and address hotel queries related to implementation.
• Proactively diagnose, troubleshoot, and resolve issues.
• Communicate project status to hotels and internal stakeholders.