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Role Overview:
- Lead quality assurance and training strategy for medical management operations.
- Oversee a dedicated team and drive continuous improvement across member support.
Key Accountabilities:
- Develop onboarding and continuing education programs, including assessments and practical exercises.
- Analyze audit results, quality metrics, and population trends to identify improvement opportunities.
- Partner with leadership and cross-functional teams to align training and quality with client needs.
Qualifications & Benefits:
- Requires 5+ years in case management, medical management, or healthcare operations, plus 3+ years of supervisory experience.
- Offers fully remote work, medical/dental/vision insurance, PTO, tuition reimbursement, and more.
Partner Company
This partner company specializes in medical management and healthcare operations, providing quality assurance and professional development for client organizations. It operates as a remote-first organization with a culture focused on employee support, continuous improvement, and cross-functional collaboration.