Job Description
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What You'll Do: Answer ‘how to’ technical and application configuration questions to our enterprise customers. Assist in troubleshooting 1st and 2nd level technical issues. Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success. Be responsible for customer production environments. Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
About Coupa
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.