Customer Success Specialist

Broadvoice is seeking a Customer Success Specialist to join our dynamic team. This role involves working closely with customers to ensure they maximize the use of product capabilities and resolve potential issues. The ideal candidate will be passionate about helping customers achieve their goals and improve operational efficiency. The Customer Success Specialist will monitor customer relationships, anticipate challenges, and offer solutions to enhance satisfaction, retention, and enrichment opportunities. Responsibilities include understanding customer needs, managing cases, handling contract renewals, deploying retention activities, and conducting proactive health reviews. The role also involves addressing customer inquiries and collaborating cross-functionally to meet customer needs.