Engineering Manager - Servicing & Fulfillment

People Development & Mentorship:

• Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans.
• Provide regular 1:1s and actionable feedback loops.
• Cultivate a high-trust, collaborative environment.

Technical Excellence & Oversight:

• Provide technical guidance and architectural oversight for event-driven, service-oriented systems.
• Ensure the team builds scalable, maintainable, and high-quality software.
• Prioritize reliability, observability, and data integrity across distributed services.

Operational Excellence:

• Drive the team’s operational standards, including on-call rotations and incident response.
• Ensure monitoring, alerting, and automated testing.
• Maintain the reliability, performance, and correctness of claim fulfillment flows.