Job Description
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for advocacy. Build successful security testing programs for our customers. Act as the voice of the customer internally to advocate customer’s needs. Monitor day-to-day service execution and customer satisfaction. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage annual renewal process for customers to assure uninterrupted product use. Work to identify and/or develop upsell opportunities. Program manage account escalations. Interface with internal and external C-level executives. Team directly with Sales to build a great customer experience.
About Cobalt
Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer.