Job Description
Play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
You will troubleshoot and respond to inquiries, increase your Mangomint product and industry knowledge, collaborate with different teams to identify and resolve technical issues, document and share frequent customer issues, and provide personalized solutions to ensure customer satisfaction. The role requires living and working in Austria, with work hours from Monday to Friday, 1 pm - 10 pm Central European Time.
About Mangomint
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable.