eSolutions Manager

The eSolutions Manager will focus on increasing electronic invoicing and payment adoption among Billtrust’s customers, maximizing product utilization, and maintaining strong customer relationships. This role will partner closely with Account Management, Customer Success, Marketing, and other teams to support strategic outreach and identify upsell opportunities. Performance will be measured by KPIs including value generated for Billtrust, customer satisfaction, ePresentment rates, ePayment rates, margin improvement, and revenue growth. Responsibilities include conducting customer account reviews, developing best-practice strategies, hosting customer meetings, coordinating marketing activities, and documenting all activities in Salesforce and other systems. The candidate should have 3+ years of client services marketing experience, strong communication skills, analytical skills, and familiarity with tools such as Excel and Salesforce. Billtrust offers benefits such as open PTO, flexible working hours, paid parental leave and more.