Support Specialist

As a Support Specialist, you will play a critical role in ensuring excellent customer service and satisfaction. You will be a product expert and provide timely support, advice, and solutions to our customers who face issues or have questions. You will respond to customer needs quickly and effectively across multiple channels including phone, email, and community platforms. You will consistently embody the Prepared brand in all customer interactions by delivering a great customer experience. You will effectively utilize customer service skills, technical troubleshooting, and available resources to identify and implement timely and appropriate solutions for customers. You will act as an advocate and product expert for our customers by reporting and acting on observed areas for improvement. You will also maintain product expertise by keeping up with product and process changes. You will manage, prioritize and resolve/escalate support requests, escalating product issues (bugs) to the product team and follow through to resolution with the customer. You'll even assist in ongoing customer-facing documentation maintenance.