Job Description
The Call Center Manager will lead and optimize SOL's Patient Access operations. This position can be located out of their office in Pearland, Texas or be remote. The ideal candidate will have a passion for connecting patients to high-quality mental healthcare, driving team performance, and enhancing operational effectiveness. This role will play a critical part in ensuring that prospective patients receive timely, empathetic, and seamless support as they navigate SOL's services.
Key responsibilities include leading a team of call center agents, implementing performance metrics, fostering a patient-centric culture, collaborating cross-functionally, optimizing workforce management, identifying process improvements, and ensuring compliance. The role also involves driving Integrated Care Patient Access initiatives and developing training programs. The manager will track conversion rates and implement data-driven tactics to improve lead qualification and closure efficiency.
About SOL Mental Health
At SOL Mental Health, they're not just building another clinical practice—they're redefining what’s possible in mental healthcare, and that starts with exceptional people.