Sr Mgr, Expert Services Mgmt

Service 1-2 VLE/LE Accounts. Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders. Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap. Enterprise Architecture Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives. Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems. Assist Customer Outcomes sales with Staffing and Scoping Projects. Guide a customer down a prescriptive solution design and manage through the technical implementation decision points. Manage a team of 4 - 8 Platform Architects. Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring. Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports.