Technical Support Manager

As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.

You will lead and coordinate technical implementations and escalations across customer environments and internal teams. Own and optimize system integrations across Windows and Linux environments. You will also troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces — ensuring timely resolution and clear communication. Drive infrastructure scaling initiatives such as user growth, environment migrations, performance optimization. Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence. Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions.