Healthcare Customer Service Representative

As the eyes and ears for the team, this position involves fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life. Each day will bring new challenges and opportunities for growth. This role requires the ability to connect with customers via phone, email, chat, and social media to resolve their questions or concerns. Responsibilities include calmly resolving issues, escalating when necessary, responding to requests, tracking call information, and providing feedback. The role may also require upselling.