Senior Implementation Consultant

Seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. Responsibilities: Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). Participate in Discovery calls with customers and cross functional team. Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. Serves as architect on moderate to complex projects requiring integration with multiple products. Performs complex configuration, troubleshooting of Netomi’s solution(s). Ensure Project/Process Documentation on the centralized repository. Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. Leads business discussions regarding Netomi’s value proposition at different levels of customer organization. Strong on data analytics and providing insights to the customer. Focus on driving efficiency in project delivery through initiatives. Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.