Seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions.

As a Technical Architect, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions. You will enhance caller satisfaction, and optimize transaction completion.

The ideal candidate will combine technical expertise with a project management mindset and a passion for teaching. You should be driven by curiosity to understand our AI product architecture, federal contracting space, and the ability to create custom engaging learning experiences for diverse audiences. This role bridges technical implementation and customer education, working with clients throughout the continuum of onboarding which includes deployment, system integration, implementation, and training, ensuring a seamless transition with Customer Success at the end of onboarding.