Senior Business Operations Manager

Core Responsibilities:

• Own Salesforce to ensure pipeline data accuracy and develop clear reports for leadership visibility.
• Participate in the proposal cycle, from research to creating materials, and support sales calls with the EVP.
• Manage client contracts, renewals, and coordinate internal workflows for billing and team handoffs.

Internal Operations:

• Maintain and improve Business Development workflows and systems, documenting key processes.
• Identify and resolve operational inefficiencies and track cross-team priorities across Sales and Consulting.
• Provide operational support to the EVP and CEO, ensuring alignment on organizational goals.

Qualifications and Success:

• Requires 5–8+ years in business or sales operations, with experience supporting a sales team and managing contracts.
• Strong organizational skills, comfort with CRMs like Salesforce, and excellent communication are essential.
• Success is measured by reduced administrative burden, reliable Salesforce data, smooth contract management, and improved internal coordination within 6–9 months.