Technical Customer Support Specialist

MyStudio 🧑‍💻🏢🚀

Remote regions

Philippines

Salary range

$500–$600/year

Benefits

Job Description

Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone and email. Ensure accurate documentation of customer interactions and resolutions. Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us. Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues. Escalate complex issues to the appropriate teams and follow up to ensure timely resolution. Communicate with customers to gather necessary information and provide updates on their inquiries and issues. Respond promptly to customer inquiries and issues with a high level of professionalism and customer service. Gather customer feedback and insights to identify areas for improvement in our products and services.

About MyStudio

MyStudio is a SaaS suite of products automating and simplifying how customers buy from membership-based businesses, making them more money and granting them more time.

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