Technical Support Engineer
Benefits
Unlimited PTO
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About the Role:
- Technical Support Engineer at Pressable, a managed WordPress hosting company.
- Report to Customer Support leadership and collaborate with Automattic teams.
What You'll Do:
- Respond to WordPress and platform inquiries via live chat and tickets.
- Investigate performance issues, security threats, and optimize site performance.
- Leverage AI tools and monitoring platforms like Grafana for diagnostics.
Requirements:
- Expert-level WordPress knowledge and advanced troubleshooting skills.
- Strong understanding of web technologies and PHP.
- Self-driven, adaptable, and excellent communication skills.
Perks:
- Open vacation policy, home office setup, and learning budget.
- Health benefits and 401(k) for US-based staff.
- Work from home with coworking allowances.
Pressable
Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses. As a subsidiary of Automattic, our team is fiercely dedicated to customer success, with a culture that values open source, continuous learning, and high-caliber talent.