Technical Support Manager

As our Technical Support Manager, you'll lead our highly skilled Technical Support team covering the EMEA and APAC time zones. Your team engages closely with customers, providing everything from basic database administration support to deep technical troubleshooting across Timescale products, Postgres databases, Timescale Cloud, and our emerging AI-driven solutions. You'll actively mentor and develop your team, ensuring exceptional technical support and high customer satisfaction. This role demands strong people management skills combined with deep technical expertise across databases and developer-focused products to effectively support and empower your team. Leading, managing, and mentoring a globally distributed Technical Support team providing support across databases, cloud infrastructure, and AI products in EMEA and APAC regions. Driving continuous improvements in support processes, documentation, tooling, and team capabilities tailored around our diverse range of technical products.