Job Description

The Global Sales Leadership Development team is looking for a Senior Manager (Individual Contributor) to design and deliver world-class leadership programs for our global sales leaders. In this high-visibility role, you’ll partner closely with the Global Learning Business Partners (LBP) community, aligning business priorities with leadership capability needs that drive performance and scale. We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs. You’ll bring a track record of driving measurable impact in leadership development, deep knowledge of the SaaS selling environment, and the gravitas to influence senior leaders at every level. Partner with the Global Learning Business Partners (LBP) to support and advise on program intake, assess field requests, and align on global priorities. Design, deliver, and continuously evolve leadership development programs tailored for a fast-paced, global SaaS sales organization. Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our leadership curriculum. Showcase real-world AI-first approaches in our program content, leader experiences, and enablement materials to inspire adoption across our sales leadership community. Apply a data-driven mindset to measure program effectiveness, analyse ROI, and inform strategic decision-making. Act as a trusted advisor to senior sales leaders, bringing business acumen and executive presence to influence at all levels. Collaborate with senior stakeholders to ensure programs align with business strategies, sales motions, and market trends. Communicate with clarity and impact when facilitating sessions, delivering executive presentations, and telling compelling stories that connect with leaders worldwide.

About ServiceNow

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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