Operations Manager, Directed Content

Reporting to the Senior Director, Directed Content Operations - Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a team of Project Managers and Analysts in the delivery of high-quality, relevant content against our Directed Content volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. They are also process optimizers, identifying bottlenecks in Analyst and Project Manager workflows that slow production or lead to wasted efforts, and addressing them in ways that ensure the delivery of high-quality and relevant content to the library.