Customer Experience Associate

This fully remote position seeks individuals willing to work Monday - Friday 9am-6pm EST. You will become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike. You will provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email. You'll empower our customers by sharing tips and best practices on how to effectively use our software. You will also partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations. Make recommendations to the Flock Safety product to magnify your impact and drive change across the network and contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place.