Manager, Agent Enablement & Operations

About the Role:

• Seeking an organized, operations-minded Manager, Agent Enablement & Operations to join our growing S.MPLE Department.
• The ideal candidate thrives in fast-paced, evolving environments.
• Passionate about scaling systems, driving performance, and ensuring service excellence across a distributed team.

Responsibilities:

• Lead day-to-day operations across assigned S.MPLE workstreams, ensuring consistent, high-quality service delivery.
• Manage, coach, and develop Advisors across multiple specialties to achieve department KPIs and service level standards.
• Partner with Director of S.MPLE and team Leads to execute departmental strategy, refine processes, and implement efficiencies.

Qualifications:

• 5+ years of experience managing teams of 10+ in a service-oriented, or multi-functional environment.
• 3+ years of experience in real estate operations or brokerage leadership.
• Experience implementing or managing workflows that leverage AI, automation, or digital platforms.