Customer Success Team Lead (Northeast)

The Customer Success Team Lead is responsible for guiding and overseeing designated Customer Success Managers (CSMs) and/or Associate CSMs. This role ensures that both customer goals are achieved and strong, lasting customer relationships are maintained. The role focuses on effective people leadership and delivering exceptional customer outcomes. Additionally, the CS Team Lead is accountable for managing their own Book of Business. Key responsibilities include leading and coaching CSMs to meet customer success targets, tracking customer health, managing renewals, and identifying upsell opportunities. The Team Lead will collaborate with the RVP to implement the customer success strategy, oversee high-profile accounts, and work with cross-functional teams to advocate for customer needs and recommend product improvements.