Business Solutions Manager - Remote Canada

Responsibilities:

• Drive discussions and resolve operational frictions and Client relations matters in a timely manner.
• Escalate and/or report complex matters, as appropriate.
• Lead regular strategic reviews that map technical delivery to the client’s business outcomes.

Requirements:

• Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences.
• Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams.
• Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly.

Additional Information:

• Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment.
• All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.