Job Description
Join as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. You will deliver a world-class customer experience for inbound support questions over Slack and Pylon. You'll act as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering. You will handle technical challenges that arise with customers in partnership with our Customer Success Managers. You'll expand our technical support processes in collaboration with the VP of Engineering and resolve customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API.
About Incident.io
Incident.io is the leading all-in-one platform for incident management that helps teams respond fast, reduce downtime, and improve every time something goes wrong.