Senior Support Specialist

Deliver top-tier support for clients via Messenger, email, and phone. Triage requests and escalate complex issues with full context and urgency. Ensure consistent documentation in support tools (Salesforce, Intercom, Notion). Maintain high standards of customer satisfaction and professionalism. Surface common themes or patterns to inform help center content and workflows. Partner with Support, Product, and Engineering to close the loop on client issues. Act as the voice of the customer, sharing feedback and insights internally.