Seasonal Workforce Management Analyst Assistant

The Workforce Management Analyst Assistant supports Customer Care Crew operations analyzing a broad spectrum of operational data related to contact center workforce utilization, volume reporting and workforce productivity. Provides support for contact center systems including Genesys. The position requires someone who is reliable and driven with strong time-management, decision making, and organizational skills. This position would also maintain a high degree of confidentiality due to the nature of employee information. What you'll do includes providing support across all Contact Center technologies, creating contact center schedules, maintaining agent profiles, assisting with report production, and working with leadership to ensure efficient phone system utilization.