- Create and established corporate policies and procedures, job aids; to ensure that Agency and Investor requirements are met for mortgages sold and delivered secured by units within Condominium Projects.
- Compliance support, review all ground leases, (even if not a condo or co-op) within the department as well as any affordable housing and other resale deed restrictions, and private transfer fees when OPS needs assistance.
- Manage Condo Approval Team Analysts, create training modules for all products for different investors, including new hire training on internal databases, workflow and process.