Director, Customer Success

As a Customer Success Director you will join our department’s senior leadership team to own our entire book of business within the Braze geography. You will manage multiple teams, taking ownership of their growth, development and achievement. You will take ultimate responsibility for your team’s book of business, building strong relationships with customers, minimizing and mitigating risks, along with successfully supporting growth opportunities to ensure your teams hit their KPIs. Be a core member of the Customer Success Department’s Senior Leadership Team helping guide and shape the future of the department and contributing to the future of the wider business. Manage multiple Customer Success teams hiring, nurturing, performance managing, and supporting the development and satisfaction of your staff. Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of candidates, setting clear expectations, and managing performance. Develop a cost efficient organisation that maintains our high standard of excellence when providing support to customers. Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership to foster alignment, delivering excellent customer experience and positive commercial outcomes.