Service Desk Specialist III

Welcome to the Global Technology team at LivePerson! You will work in a fast-paced environment on projects spanning different company areas. As a level 3, you will be relentless in the pursuit of problem solving and will exhaust all possible troubleshooting avenues available to you until the issue is resolved. Be a subject matter expert on Intune and assist with administering the Intune environment. Consult on automation and self-service solutions for the entire LivePerson organization. Primary point of contact for technical support issues related to networking, desktop, hardware, and software. Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements. Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people. Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.