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Required Skills:
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI – Digital Bots & Knowledge Certification
- Genesys Cloud Developer or Architect Certification
Agentic AI & Generative AI Skills:
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
Cloud, DevOps & Infrastructure:
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
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