Customer Service

As a part of the Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions. This position is 100% work-from-home. Communicate with our members via phone and email, exhibiting care in every interaction. Listen to our members, providing empathy and solutions to their unique needs. Collaborate with your team to share knowledge and best practices. Accurately document Member interactions and activity.