Technical Support Representative - Night Shift

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance. Key Responsibilities include providing comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. This entails repairing and maintaining equipment such as Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. Furthermore, the role involves assisting in the setup and installation of new hardware and POS-related software, performing troubleshooting on core system remote devices, and engaging in various computer-related break-fix repairs as needed. Effective time management, task prioritization, and independent work are crucial, along with maintaining strong communication with store staff.