Customer Assist Specialist

The Customer Assist Specialist supports customers through text chat and phone calls in a professional manner. They track data on tech and customer service concerns to support both the franchising teams and the technology department. This role also creates reports with concerns to tech and customer service issues in a precise and meaningful manner with the goal of adding the improvement of each team. This position works closely with the Customer Assist Manager to ensure that quality customer service and communication are being provided. Crumbl's Customer Assist team is a fully remote position and requires strong and reliable internet access. A good work space is expected to be free of distractions and promote productivity.