IT Support / Engineer

Lovisa βœ¨πŸ›οΈπŸ’Ž

Remote regions

Mexico

Salary range

$29,000–$34,000/year

Benefits

Job Description

IT Support Engineers are responsible for the delivery of quality Level 2 technical support to Retail Stores, Support Centres and Warehouses. They work largely within their home time zone as part of Lovisa’s global Service Delivery function to support IT services across the organisation. IT Support Engineers ensure Lovisa Stores, Support Centres and Distribution Centres receive high standard IT support, deliver prompt Level 2 support services, and maintain integrity, stability and operation of hardware, server/network infrastructure, PC’s and peripherals. They also assist with new store setups, identify and manage IT security concerns, and provide user training. They liaise with IT equipment and software suppliers, procure IT Hardware and Software, work with Level 3 teams for support and escalation, and with the Level 1 – Global Service Desk for ticket management. They manage on-/off-boarding of team members, ensure accurate hardware and software registers, and assist other IT teams. They contribute to continuous improvement and provide occasional Level 1 support, participate in a 7-day support roster, and perform other duties as required.

About Lovisa

Lovisa is a global fashion jewelry brand.

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