Portfolio Customer Success Manager (Pharma/MarTech)

As a Portfolio Customer Success Manager, you will play a critical role in helping our clients succeed with our SaaS platform eWizard, as well as additional services. You will act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support. Responsibilities include acting as a strategic partner to clients, guiding them through digital transformation efforts and sharing market trends. The role involves offering expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution, manage day-to-day communication, and measure progress to ensure customer satisfaction. Drive adoption of the platform by supporting the onboarding process, providing help and consultancy to clients. Identify new opportunities by finding gaps and covert to opportunities along with supporting the Sales team. Perform regular status reviews and collaborate with internal teams to ensure a seamless customer experience.