Job Description
Serve as the primary technical point of contact for enterprise customers, driving adoption and value. Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions. Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions. Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
Conduct regular business reviews, provide insights from customer interactions, and drive value realization. Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
About Level AI
Level AI, founded in 2019, is transforming customer engagement by turning contact centers into strategic assets with its AI-native platform.