Manager, Electronic Payment Strategy & Operations

Electronic Payment Strategy & Operational Oversight:

• Make operational decisions regarding payment portals that ensure accuracy, cost efficiency, and seamless customer payment experience.
• Drive adoption and utilization of autopay and Quench’s portal, including hosted pay pages, payment links in invoices and promoting reduced customer payment friction.
• Oversee decline recovery and chargeback resolution, ensuring timely handling and achievement of targeted KPIs.

Vendor & Partner Management:

• Serve as the primary operational liaison for payment vendors Visa, Stripe, banks, and related partners.
• Manage service levels, coordinate issue resolution, and oversee QA and testing activities related to payment processing.
• Support payment platform enhancements, interfaces, and other related technology changes.

People Leadership & Team Management:

• Build, lead, coach, and develop a team focused on electronic payment workflows and high-quality operational performance for the US Direct business.
• Establish performance expectations, conduct regular feedback sessions, and ensure organizational adherence to internal controls and compliance standards.
• Allocate work, manage workload distribution, and foster a culture of continuous improvement.