Source Job

• Own end-to-end reconciliation across all Astra rails.
• Design and operate the monitoring layer for transaction health.
• Own the full dispute lifecycle across card network and ACH rails.

Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.

• Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
• Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
• Own all process documentation, decision trees, troubleshooting guides, and FAQs.

RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.

• You’ll act as a source of knowledge within the product team on key topics that are new in acquiring - hardware support, chargeback handling and reconciliation as well as regulation and schemes rules
• You’ll ensure accurate, efficient, compliant, and delightful design and delivery of key operational elements.
• You’ll share customer feedback, pain points and ideas with the Product Team, and help them shape our product and ensure we build the right technical solution for our teams and customers.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown in the last 10 years in the UK and aim to solve problems and change lives through Monzo.

• The Senior Manager, Accounting Operations leads the day-to-day and strategic operations of Payroll, Accounts Payable, and Vendor Administration.
• This role manages a team of approximately 21 professionals and administrative staff and is accountable for leveraging AI and automation to modernize processes.
• The position reports to the Controller and partners closely with Finance, HR/Total Rewards, Legal/Compliance, and business leaders.

Mercury Insurance has been helping people reduce risk and overcome unexpected events for more than 60 years. They are one team that embraces the strengths and values of each team member and believes in having diverse perspectives where everyone is included, to serve customers from all walks of life. They reward their talented professionals with a competitive salary, bonus potential, and a variety of benefits to help team members reach their health, retirement, and professional goals.

• Lead ops, Customer Success, and back office teams end-to-end
• Standardize processes across teams and vendors
• Drive automation (AI tools, fewer manual tasks)

Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.

• Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
• Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
• Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.

• Deeply understand our customers and agents.
• Champion operational excellence.
• Drive an ambitious, thoughtful roadmap.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company and the majority of their roles are remote.

• Lead end-to-end AP operations including invoice processing, approvals, payments, accruals, and prepaids to ensure timely and accurate posting to the GL.
• Own month-end and year-end close procedures for AP, including reconciliations and cut-off controls, reducing post-close adjustments and supporting a clean trial balance.
• Drive process improvements and automation initiatives to scale AP workflows, reduce manual effort, and strengthen internal controls.

Headway’s mission is to build a new mental health care system everyone can access. They’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

• Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
• Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
• Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market.

• Enthusiastically coach and develop a team of Operations Specialists/Associates
• Manage escalations, carefully managing complex issues to a full resolution
• Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions

Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.

• Own the "Payment to Owners" process, ensuring every dollar is accounted for and every partner is paid with precision.
• Lead the critical transition of banking relationships, managing loan covenants, and establishing a treasury management strategy.
• Own board preparation, translating raw financials into strategic insights that help investors and leadership make decisions.

Vend Park is building the AI-powered digital infrastructure of the built world. They are using automation, data, and agentic AI to simplify operations and unlock new revenue for commercial real estate owners. They operate as a small, high-ownership team where decisions move fast and solutions ship quickly and reliably.

• Monitor and improve card program key metric rates.
• Perform daily/weekly/monthly reconciliation and resolve discrepancies.
• Manage onboarding workflows for new Pay and Card merchants.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

• Manage a small, high-performing squad of engineers focused on payments and monetization
• Own the technical execution behind checkout, subscriptions, billing, and plan management
• Coach and develop engineers through direct feedback and ongoing support

Mighty Networks is a pioneering community platform that’s delivered $500M in community earnings to their customers in the past year. They bring people together with private or paid communities, courses, and events, so that they can generate real outcomes for their members.

• Partner with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth.
• Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale.
• Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team.

Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

• Establish and monitor performance metrics to measure the reliability and latency of payer data feeds.
• Serve as the primary point of escalation for high-priority payer data issues, coordinating with various teams.
• Oversee the documentation and submission processes for clinical data extracts to ensure audit readiness.

Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care. As the largest network of independent primary care in the country, they focus on creating value-based contracts, strengthening care continuity, and aligning incentives to ensure physicians are paid for keeping patients healthy.

• Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
• Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
• In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.

• Owning your own business area to deliver a best in class customer experience.
• Instilling a culture focused on accurate, efficient work and risk-awareness.
• Leading and executing on core projects from end to end.

Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!

• Create roadmaps that balance user needs, revenue growth, compliance requirements, and architectural scalability.
• Own the product lifecycle from discovery through launch and iteration for all Payments features.
• Write detailed payment specifications for processing payments with new and existing partners.

Carefeed simplifies day-to-day operations at senior living communities by replacing manual work with easy-to-use tools. They are a leading SaaS healthcare software company dedicated to helping post-acute care providers simplify their operations and build stronger connections.

• Shape the strategic direction of Marqeta’s core platform.
• Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem.
• Grow and mentor a senior product organization.

Marqeta is a modern card issuing platform that empowers builders to bring innovative payment solutions to the world. They provide developers advanced infrastructure and tools for building highly configurable payment experiences.

• Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights.
• Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams.
• Leverage analytics and KPIs to monitor APAC partner and channel performance, providing actionable insights for decision-making.

ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.