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Strategic Planning & Execution:
- Partner with Sales and Customer Success teams on bookings, plan modeling, including target setting, and capacity modeling.
- Facilitate quota allocation and support compensation planning and attainment analysis.
Drive Operational Excellence:
- Own the optimization of customer-related processes to ensure high levels of client satisfaction, retention, and upsell opportunities.
- Lead high-impact projects aimed at improving team efficiency, customer experience, and retention.
Analytics & Insights:
- Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets.
- Build and maintain strategic dashboards, KPI scorecards, and performance metrics to inform decisions across Sales, Customer Success, and Marketing leadership.
Versapay
Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.