Senior Principal Outbound Product Manager - App Engine

The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow App Engine portfolio. ServiceNow is looking for a Senior Principal Outbound Product Manager to lead customer adoption initiatives for our GenAI offerings—specifically Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the organization. Help drive meaningful innovation while ensuring ServiceNow continues to be a leader in AI-powered workflow transformation. Develop a deep understanding of GenAI customers, their use cases, challenges, and goals.