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Overview:
- Manage transactional outcomes of customer contacts.
- Collaborate with internal and external stakeholders.
- Escalate complex customer situations to managers.
Responsibilities:
- Maintain confidentiality of customer and Bank information.
- Adhere to regulatory and compliance requirements.
- Complete complex tasks within given rules.
Qualifications:
- Knowledge of personal lending and home financing products.
- Knowledge of competitive marketplace and trends.
- Knowledge of call centre technology and metrics.
BMO Financial Group
BMO is a leading bank committed to building, investing and transforming how they work. As the 8th largest bank in North America by assets, they provide banking, wealth management and investment services to more than 12 million customers.